How long until our order is shipped?
Candy is shipped fresh within 1-2 business days (M-F) of receiving the order.
What do you do if we order something and you are temporarily out of stock?
This does not happen that frequently as we keep our site up to date, however if it does, we contact you immediately by email and telephone.
What if our order is damaged in transit?
We are not responsible for damage caused by the carriers. UPS will cover damages caused during shipment. Please be sure all address information is correct and complete. If a package is returned to us due to incorrect mailing information, the fee and any further shipping charges will be charged to your account.
What is your refund policy?
We have a no refund policy. Product replacement will be considered within 10 days after receipt.
Do you guarantee pricing?
We strive to keep all pricing current on our web site, but prices for candy and shipping are subject to change.
What method of payment can I use when ordering from the Sweet Tooth?
We accept MasterCard, Visa and Discover.
How safe is my credit card information?
Our secure server uses 256 bit encryption, the level of security that most banks use in their online transactions. We never store your credit card number on our servers, we never have access to it. The information is transmitted directly to our bank who protects it with industry tested bank level security.
How will I know you have received my order?
After you place your order, you will automatically receive an email, confirming that we received your order. You can print that email for your records. A second email will confirm the availability of all items ordered, will verify your shipping address and pricing and will let you know when to expect your order. You can also verify the status of your order by logging into your account on our website.
Are there special candies available for holidays?
Besides our regular candy selections, we offer specials for Christmas, Valentine’s Day and Easter.
Will chocolate melt during shipping?
Our candy is packed well for shipping and fortunately this does not happen very often. However, once candy leaves our store, we have no control over how the shipper handles the package. If shipping to warm climates, there is always a chance of melting.
Do you ship large orders for corporations and large companies?
We can handle large orders (e.g. employee gifts, corporate gifts, etc.). We also offer large volume pricing.
Is your candy really homemade?
Our candy is made in small batches using the freshest ingredients available.
What do you do with my private information?
We never share your personal data with any individual or company. We keep it confidential. We reserve the right to send you promotional emails or direct mail from time to time.